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Resistance to Soakless

Many clients search for salons that perform soakless pedicures because they feel safer with this protocol. However, some clients resist giving up the soak. Uninformed clients may prefer the whirlpool soak because of the bubbling of the water and previously perceived superior relaxation. If clients are resistant to the change to soakless, education is the key to their changeover. Following are the education points waterless technicians use: 

1. Most podiatrists/physicians say there is to be no soaking for clients that have any type of lymphedemas, circulatory problems, or chronic illnesses, such as PAD. Most podiatrists will also say that insulin-dependent diabetics should not be soaked, nor should patients with immune-suppression illnesses.

2. At-risk clients, due to their chronic illnesses heal slowly or do not heal at all in the case of infection or injury. There must be no chance of injury or exposure to water-borne infections for these clients. If they do become infected of have even a minor injury, suffering is a definite, and amputation and even death may be the ultimate result.

3. Chronically ill clients tend to suffer dryness due to their illness and medications which makes  them prone to callusing. This dryness is exacerbated by soaking. Ulcers can develop on these clients beneath calluses where they may become slow or no-healing ulcers that may be deadly for them, especially for diabetics.

4. The secret to convincing routine clients with no chronic illnesses to change to a soakless pedicure is education (See Benefits of Soakless), mentioning there are three massages in the service (the cleansing massage, the exfoliating massage, and the relaxation massage) and suggesting they try the new protocol. Most are convinced after they ezperience the new protocol.

What a nail professional does with those few clients who continue to reject soakless is their decision. A suggestion is they refer the client to a soaking pedicurist with a hug and an "I will miss you so. You are welcome to come back any time" (emphasis on the latter) and let them go. In the experience of the author, it takes two to three visits to other salons before they return for the soakless protocol. With these and the other changes in your protocols and salon, your "differences" will set you above the salons they change to that soak and they will be back.

Soakless seemed so very radical when it was introduced, so it faced resistance not only from clients but from nail technicians. Its time has come, however, through education of the nail professionals and clients, as well as the approval of physicians and podiatrists supporting soakless pedicures to become fully accepted as a norm.